Trauma-informed practice for teams & organisations

Practical, evidence-based practice that supports teams working in complexity to build capacity, clarity and care under pressure.

Building capacity, care & connection

Why this matters

Trauma-informed practice applies to both the people organisations serve and the staff who serve them.

Trauma touches the lives of of people globally, in workplaces and communities alike. And when we include chronic stress, intergenerational trauma, and systemic oppression, the real number if likely much higher.

Yet most professional training focuses on behaviour and policy, without addressing the nervous system conditions that shape how people actually think, relate and respond. Over time, this gap shows up as burnout, disengagement, shortened conversations and reduced capacity to collaborate and work well with complexity.

In practice, this work supports clearer judgement, steadier communication and more ethical decision-making in demanding, people-facing roles.

Around 70% of people globally experience a potentially traumatic event in their lives, yet this number is likely much higher.

Trauma-informed practice is not only about care.

It directly shapes how teams communicate, make decisions, and work together under pressure.
This work isn’t only about wellbeing or skills.
It’s about refining how organisations grow the capacity to design and adapt the moments where people interact, make decisions, and navigate pressure.

Trauma-informed practice is no longer optional

Join 800+ professionals globally who have transformed their practice

In our increasingly complex world, traditional approaches often fall short. Trauma affects so many people globally, yet most professional training doesn’t equip us to recognise and respond skilfully to its impacts. This gap creates unnecessary harm and limits our effectiveness.

This trauma informed training for professionals bridges that gap, offering practical tools grounded in neuroscience and somatic wisdom.

Trauma‑informed practice provides the inner scaffolding needed to collaborate, imagine, and co-create in complexity.

Innovation and meaningful change happen in regulated, relational systems. Lets help not harm.

What makes this different

This work is grounded in a simple premise: how we show up shapes what becomes possible.

It combines the following:

Neuroscience & somatics

Stress reduces clarity and focus. We help restore calm, awareness, and intentional action.

Tools for real-world impact

Practical strategies teams can apply immediately, beyond theory and concepts.

Addressing systemic barriers

We recognise that individual experience is shaped by the systems and conditions people work within.

Resources to embed change

Includes templates, prompts, and guides to sustain new practices.

Trauma-informed practice shapes how work is designed and delivered in people-facing, high-pressure contexts.

In practice, this means working with pace, pressure, nervous system activation and relational dynamics so teams can stay present, collaborate more effectively, and respond rather than react in complex conditions.

Our change partners

Testimonials

What people are saying

Great workshop delivered with sensitivity, a strong evidence base, and plenty of additional references. Highly recommend.

We completed trauma informed training last year and found it really valuable in our line of work.

The psychological insights gained are not just useful professionally but also in navigating life. Thank you, Jax, for driving capability uplift in this crucial space across Australia. It was an honour to have you at Westpac.

Our team got a lot of value from the training and have taken concrete steps towards improving how we relate to each other as a team and how we relate to our research participants in our professional practice.

Jax’s approach to Trauma-Informed Design Research is not just educational; it’s transformative, equipping professionals with the depth of understanding and empathy required to navigate complex service design challenges with sensitivity and insight.

We’ve found Jax’s insights enormously informative and it has been so valuable to have the space to collectively reflect on our practice as evaluators and how we can create safe spaces, empowerment, collaboration and choice in evaluations. Plenty of good activities to embed the learning too!

I wish I had done this years ago! I really feel like I’ve gained skills to help my research practice, overall, too. TAKE THIS COURSE!”

Team outcomes

Through this work, teams grow the capacity to:

These capacities support both staff wellbeing and the quality of service experienced by clients.

This work offers both the understanding and practical tools teams need to work more skillfully and sustainably.
Self-care isn’t selfish. It’s strategic.

Who this is for?

We work with teams and organisations whose work involves complexity, care, uncertainty or sustained pressure.

Trauma-informed practice for design, research and change teams

Practical skills for teams working with complexity, uncertainty and emotionally charged human experiences.

4 modules tailored specifically for teams working in design, research, innovation and change.

Trauma-informed professional development

Supporting people and teams working closely with humans in complex, emotionally loaded or unpredictable contexts.

If your profession allows self-reported CPD (and most do), these trainings can usually be counted.

Topics can be tailored to the needs of specific professions, teams or organisational contexts.

All training is grounded in the same trauma-informed, nervous-system-aware approach and tailored to team and organisational contexts.

For some teams, this work is best supported by first building foundational nervous system capacity.

Regulate. Resource. Respond is a practical team-based offering designed to help groups move from overwhelm to response-ability before or alongside trauma-informed professional development.

“If there’s one thing to invest in this year, it’s this.”
— Nataliya Senytsya, Strategic Service Designer

Formats and ways of working

Training is practical, structured, and designed for professional contexts. It does not require personal disclosure or therapeutic work.

The training is available in a variety of formats on and off-line.

Half-day intensive (4 hours)

Perfect for teams wanting a comprehensive introduction

Multi-session series (3 x 2.5 hours)

Allows for integration and reflection between sessions

Full-day deep dive (7 hours)

For organisations ready to embed trauma-informed approaches

Custom organisational training

Tailored to your specific context, challenges, and goals

This may include foundational nervous system literacy where teams need support to build capacity before working with trauma-informed approaches.

This work lands best when the foundations are already in place.

Build the nervous system foundation your team needs to do this work well.

Beyond training

Want to know how your whole service is tracking?

Training builds individual and team capacity. But sometimes the bigger question is whether the systems, processes and structures around your people are set up to support trauma-aware practice or quietly working against it.

The Trauma-Informed Practice Review is a structured consulting engagement that examines your organisation through a service-design lens. It looks at your client touch-points, intake processes, communication design, workflows and governance, and gives you a clear, written picture of where things are working well and where change is most needed.

This isn‘t a compliance checklist. It’s a thoughtful, honest look at how your service actually functions for the people inside and around it.

Why is Trauma Informed practice important?

What is Trauma?

Download Jax’s book chapter published in the book:

Designed with Care:

Creating trauma-informed content

Taught by Jax Wechsler

Jax has spent years teaching trauma-aware practices and nervous system literacy to designers and change-makers. She has seen how powerful this work can be — for individuals, teams, and whole systems. This training has been delivered to over 800 design and change professionals world-wide.

Trauma-informed practice isn’t just about protecting others from harm.
It’s about growing the capacity and creating conditions for clear judgement, ethical practice and sustainable work in people-facing systems.