Trauma-informed training

Practical training that helps individuals and teams meet complexity with steadiness, clarity, creativity and care.

Building capacity, care & connection

Why this matters

Trauma-informed practice applies to both staff and the people they serve.

Trauma touches the lives of 70% of people globally, in workplaces and communities alike. And when we include chronic stress, intergenerational trauma, and systemic oppression, the real number if likely much higher. Yet, most professional training fails to equip us to respond with care. That gap leads to burnout, disengagement, systemic inequity, and vicarious trauma.

Around 70% of people globally experience a potentially traumatic event in their lives, yet this number is likely much higher.

Trauma-informed practice is no longer optional

Join 800+ professionals globally who have transformed their practice

In our increasingly complex world, traditional approaches often fall short. Trauma affects so many people globally, yet most professional training doesn’t equip us to recognise and respond skilfully to its impacts. This gap creates unnecessary harm and limits our effectiveness.

This trauma informed training for professionals bridges that gap, offering practical tools grounded in neuroscience and somatic wisdom.

Trauma‑informed practice provides the inner scaffolding needed to collaborate, imagine, and co-create in complexity.

Innovation and meaningful change happen in regulated, relational systems. Lets help not harm.

Our change partners

Testimonials

What people are saying

We completed trauma informed training last year and found it really valuable in our line of work.

Jax took our user research team through her Trauma Informed training course, where she displayed a deep understanding of the field, navigating the sometimes sensitive subject matter and discussions with skill and compassion. Our team got a lot of value from the experience and have taken concrete steps towards improving how we relate to each other as a team and how we relate to our research participants in our professional practice.

Jax’s approach to Trauma-Informed Design Research is not just educational; it’s transformative, equipping professionals with the depth of understanding and empathy required to navigate complex service design challenges with sensitivity and insight.

We’ve found Jax’s insights enormously informative and it has been so valuable to have the space to collectively reflect on our practice as evaluators and how we can create safe spaces, empowerment, collaboration and choice in evaluations. Plenty of good activities to embed the learning too!

This specialised training focuses on conducting customer research with vulnerable populations, offering valuable tools like ‘Strength Based Practice’ and ‘Appreciative Inquiry’ that benefit all design research endeavours. The psychological insights gained are not just useful professionally but also in navigating life. Thank you, Jax, for driving capability uplift in this crucial space across Australia. It was an honour to have you at Westpac.

Great workshop thank you Jax... delivered with sensitivity, a strong evidence base, and plenty of additional references. I also benefited from the group format, due to the high calibre of very experienced participants doing incredible things with their energy and intelligence. Highly recommend.

I wish I had done this years ago! I’ve worked on projects where users weren’t necessarily deemed to be vulnerable or have experienced trauma, but due to circumstance and stressful nature of the research topics, they were indeed sensitive and emotional. I really feel like I’ve gained skills to help my research practice, overall, too. TAKE THIS COURSE!”

What makes this different

This unique training combines the following:

Neuroscience & somatics

Stress reduces clarity and focus. We help restore calm, awareness, and intentional action.

Tools for real-world impact

Practical strategies you can apply immediately, beyond theory and concepts.

Addressing systemic barriers

Goes beyond individuals to transform organisational and systemic challenges.

Resources to embed change

Includes templates, prompts, and guides to sustain new practices.

This training offers both the understanding and practical tools
you need to work more skillfully and sustainably.
Self-care isn’t selfish. It’s strategic.

Key outcomes

You’ll explore how to:

Who is this for?

We offer custom training for Design, Research & Innovation Teams and more general Trauma-informed Professional Development which can be used as self-reported CPD training.

Trauma-Aware Practice in Design, Research & Innovation

Practical skills for teams working with complexity, uncertainty and emotionally charged human experiences.

4 modules tailored specifically for teams working in design, research, innovation and change.

Professional CPD Training

Supporting people and teams working closely with humans in complex, emotionally loaded or unpredictable contexts.

If your profession allows self-reported CPD (and most do), these trainings can usually be counted.

Topics can be tailored to the needs of specific professions, teams or organisational contexts.

“If there’s one thing to invest in this year, it’s this.”
— Nataliya Senytsya, Strategic Service Designer

Training formats

The training is available in a variety of formats on and off-line.

Half-day intensive (4 hours)

Perfect for teams wanting a comprehensive introduction

Multi-session series (3 x 2.5 hours)

Allows for integration and reflection between sessions

Full-day deep dive (7 hours)

For organisations ready to embed trauma-informed approaches

Custom organisational training

Tailored to your specific context, challenges, and goals

Why is Trauma Informed practice important?

What is Trauma?

Download Jax’s book chapter published in the book:

Designed with Care:

Creating trauma-informed content

Cocreate change

Upcoming events

February 17, 2026

Trauma-Informed Practice Foundations

Supporting you to engage with greater care, safety and awareness

attend

February 19, 2026

Wellbeing in the Work

Self & team care for those working at the edges of complexity & care